Quintessential Voice Lessons
Client Policy Page
Attendance + Cancelation Policy
As a client of Quintessential Voice Lessons, I understand that I am partially responsible for my progress. Therefore;
1.
As a client of Quintessential Voice Lessons, I agree to arrive on time for my scheduled lesson(s). I understand that if I am more than 15 minutes late to my lesson, my lesson will be forfeited.
If I know that I am running late, I will send an email to let my instructor know so I can attend the portion of my lesson with the time remaining.
I understand that if I am late to my lesson but not so late that the lesson is canceled, my lesson will still end at the originally scheduled time.
2.
As a client of Quintessential Voice Lessons, I agree to give 48 hours notice to cancel or reschedule my lessons whenever possible. If an emergency occurs I will reach out to my instructor to communicate and discuss opportunities of rescheduling. I understand that this is evaluated on a case to case basis.
3.
All invoices will be completed prior to my scheduled lesson time.
4.
I understand that if I cancel with less than a 48 hour notice or no-show a lesson, I will not be receiving a refund for this lesson.
I understand that if I cancel with less than 48 hours notice and/or miss a lesson 3 times within a 3 month period, I may be terminated as a client.
5.
If I believe that I should receive a refund for a canceled or missed lesson where 48 hours notice was not given, I must email QVoiceLessons@gmail.com to discuss this further.
Client Conduct Policy
As a client of Quintessential Voice Lessons, I understand that I am partially responsible for my progress. Therefore;
1.
I agree to arrive at my lesson fit and prepared to fully participate in the lesson.
2.
I agree to be cooperative in lessons and respectful to my instructor.
3.
I understand that it is my responsibility to ensure I have a reliable internet connection, working video equipment with a microphone and an environment that is both comfortable and appropriate for attending an online lesson (minimal background noise, etc.)
4.
I am responsible for confirming that my scheduled sessions are correct for the time zone I am in, as my instructor may not be in the same time zone as me.
5.
I understand that failure to adhere to these policies may result in my lessons being forfeited and/or canceled permanently.