Policy Page
Conduct
As a client of Quintessential Voice Lessons LLC, I understand that I am partially responsible for my progress. Therefore;
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I agree to arrive for lessons fit and prepared to fully participate.
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I agree to be cooperative in lessons and respectful to my instructor.
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I understand that my ability to establish a practice routine outside of the lesson space will have a direct impact on how quickly I progress.
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I understand that voice lessons have the potential to bring up emotional responses and strong feelings. I acknowledge that my instructor is available and prepared to hold space for these instances but is not a licensed therapist or counselor.
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I understand that I am to notify my instructor of vocal strain, fatigue, or injury (present or historical) throughout our time working together. I acknowledge that failure to do so could result in personal injury to my voice.
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I understand that failure to adhere to these policies may result in lessons being forfeited and/or canceled permanently
Scheduling + Attendance
As a client of Quintessential Voice Lessons LLC, I understand that-
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I am responsible for ensuring I have a reliable internet connection, working video equipment with a microphone, and an environment that is safe, comfortable, and appropriate for attending an online lesson (minimal background noise, etc.
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I am responsible for confirming that my scheduled sessions are correct for the time zone I am in, as my instructor may not be in the same time zone as me.
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It is my responsibility to arrive on time for my scheduled lesson(s). If I am late to my lesson (but not so late that the lesson is canceled), the lesson will still end at the originally scheduled time. If I am more than 15 minutes late to my lesson, I will be presumed a “no-call no-show”, my lesson will be forfeited, and I will be billed in full per the cancellation policy. *seen below*
Cancellation
*This cancellation policy is in place to honor the time and preparation my instructor invests in each lesson, allowing scheduling gaps to be filled with clients on their waitlist and ensures the sustainability of their small business. Genuine emergencies will be considered on a case-by-case basis.*
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48 Hour Notice: I am to provide 48 hr notice for any cancellations. Lessons canceled with proper notice (48+ hours) can be rescheduled within the same week at no additional charge, subject to availability.
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Late Cancellation: If I provide less than 48 hours notice (but more than 6 hours) for any cancellation, I will be charged 50% of my regular lesson fee.
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6 Hour Cancellation: If I provide less than 6 hours notice for any cancellation, the lesson will be charged in full.
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No-Call No-Show: I understand that if I am more than 15 minutes late to my lesson and have not provided my instructor with notification that I am running late I will be presumed a “no-call no-show” and payment for my lesson will be processed in full.
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Repeat Cancellations: If I cancel and/or miss a lesson 3 times within a 3 month period, I may be terminated as a client.
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Emergencies: In cases of emergency, I will reach out to my instructor to communicate and discuss opportunities for rescheduling. I understand that rescheduling is occasionally available but is evaluated on a case-by-case basis.
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Payment: Fees for late cancellations or no-shows must be paid prior to the next scheduled lesson
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Instructor Cancellations: If my instructor needs to cancel a lesson, I will be offered a make-up lesson or a full refund.
Client Age and Recording Consent
As a client of Quintessential Voice Lessons LLC;
1. I confirm that I am:
A: Over the age of 18 at the time of signing up for my first lesson.
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B: Have the written consent of my guardian or parent who is signing off on this form.
*I understand that failure to confirm will result in immediate termination of any future or scheduled lessons.*
2. I understand that all lessons are recorded. I consent to this recording and acknowledge that the purpose of recording is to serve as an educational tool for myself, the client. I understand that these recordings are not to be published or distributed by myself or Quintessential Voice Lessons LLC for any purposes at any time, unless explicitly discussed and agreed upon by both myself and my instructor.