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Quintessential Voice Lessons
Client Policy Page

Attendance + Cancelation Policy

As a client of Quintessential Voice Lessons, I understand that I am partially responsible for my progress. Therefore;

1.

As a client of Quintessential Voice Lessons, I agree to arrive on time for my scheduled lesson(s).  I understand that if I am more than 15 minutes late to my lesson, my lesson will be forfeited.

 

If I know that I am running late, I will send an email to let my instructor know so I can attend the portion of my lesson with the time remaining. 

 

I understand that if I am late to my lesson but not so late that the lesson is canceled, my lesson will still end at the originally scheduled time.

2.

As a client of Quintessential Voice Lessons, I agree to give 48 hours notice to cancel or reschedule my lessons whenever possible. If an emergency occurs I will reach out to my instructor to communicate and discuss opportunities of rescheduling. I understand that this is evaluated on a case to case basis.

3.

All invoices will be completed prior to my scheduled lesson time.  

4.

I understand that if I cancel with less than a 48 hour notice or no-show a lesson, I will not be receiving a refund for this lesson.

 

I understand that if I cancel with less than 48 hours notice and/or miss a lesson 3 times within a 3 month period, I may be terminated as a client.

5.

If I believe that I should receive a refund for a canceled or missed lesson where 48 hours notice was not given, I must email QVoiceLessons@gmail.com to discuss this further.

Client Conduct Policy

As a client of Quintessential Voice Lessons, I understand that I am partially responsible for my progress. Therefore;

1.

I agree to arrive at my lesson fit and prepared to fully participate in the lesson.

2.

I agree to be cooperative in lessons and respectful to my instructor. 

3.

I understand that it is my responsibility to ensure I have a reliable internet connection, working video equipment with a microphone and an environment that is both comfortable and appropriate for attending an online lesson (minimal background noise, etc.)

4.

I am responsible for confirming that my scheduled sessions are correct for the time zone I am in, as my instructor may not be in the same time zone as me.

5.

I understand that failure to adhere to these policies may result in my lessons being forfeited and/or canceled permanently. 

Client Age Confirmation

As a client of Quintessential Voice Lessons,

1.

I confirm that I am over the age of 18 at the time of signing up for my first lesson. I understand that failure to confirm, if I am or am not a minor, will result in the termination of any future or scheduled lessons.

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