Policy Page
Conduct Policy
As a client of Quintessential Voice Lessons LLC, I understand that I am partially responsible for my progress. Therefore;
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I agree to arrive for lessons fit and prepared to fully participate.
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I agree to be cooperative in lessons and respectful to my instructor.
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I understand that my ability to establish a practice routine outside of the lesson space will have an impact on how quickly I progress.
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I understand that voice lessons have the potential to bring up emotional responses and strong feelings. I acknowledge that my instructor is available and prepared to hold space for this but is not a licensed therapist.
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I understand that I am to notify my instructor of vocal strain, fatigue or injury (present or historical) throughout our time working together. I acknowledge that failure to do so could result in personal injury to my voice.
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I understand that failure to adhere to these policies, my lessons may be forfeited and/or canceled permanently.
Scheduling + Attendance Policy
As a client of Quintessential Voice Lessons LLC, I understand that-
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I am responsible for ensuring I have a reliable internet connection, working video equipment with a microphone and an environment that is both comfortable and appropriate for attending an online lesson (minimal background noise, etc.)
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I am responsible for confirming that my scheduled sessions are correct for the time zone I am in, as my instructor may not be in the same time zone as me.
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It is my responsibility to arrive on time for my scheduled lesson(s.) I understand that if I am more than 15 minutes late to my lesson, I will be presumed a “no-call no-show” and my lesson will be forfeited.
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If I am late to my lesson (but not so late that the lesson is canceled), the lesson will still end at the originally scheduled time.
Cancellation Policy
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I am to provide my instructor with a 48 hr notice for any cancellations.
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If I cancel less than 48 hours prior to a scheduled lesson, I am subject to a cancellation fee.
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I understand that if I am more than 15 minutes late to my lesson and have not provided my instructor with notification that I am running late I will be presumed a “no-call no-show” and payment will be processed in full.
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In cases of emergency, I will reach out to my instructor to communicate and discuss opportunities of rescheduling. I understand that this is evaluated on a case to case basis.
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If I believe that I should receive a refund for a canceled or missed lesson where 48 hours notice was not given, I must email QVoiceLessons@gmail.com to discuss this further.
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If I cancel with less than 48 hours notice and/or miss a lesson 3 times within a 3 month period, I may be terminated as a client.
Client Age and Recording Consent Policy
As a client of Quintessential Voice Lessons LLC;
1. I confirm that I am
A. Over the age of 18 at the time of signing up for my first lesson.
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B: Have the written consent of my guardian or parent who is signing off on this form.
2. I understand that failure to confirm, if I am or am not a minor, will result in the termination of any future or scheduled lessons.
3. I understand that all lessons are recorded. I consent to this recording and acknowledge that their purpose is to serve as an educational tool for myself, the client. I understand that these recordings will not be used, published or distributed by Quintessential Voice Lessons LLC for any purposes at any time.